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Create Free AccountCustomer Operations & Virtual Administrative Specialist
@wildelys-oquendo
Massachusetts, United States
America/New_York
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Customer operations professional fluent in English and Spanish, with experience in order management, customer support, ERP systems, Excel reporting, inventory, shipping coordination and administrative operations. Highly organized, detail-oriented and comfortable managing multiple priorities independently. I provide reliable remote customer, order and administrative support to help businesses stay organized and running smoothly.
Jeffco Fibres · Webster, Ma/Hybrid
Feb 2024 — Present · 2 yrs 8 mos
Manage customer accounts from order entry through fulfillment, including order changes, returns, credits, shipping issues, inventory availability and customer communication. Use Sage ERP, Excel, EDI/customer portals and shipping systems to maintain accurate orders and reporting. Analyze billing and account discrepancies, prepare credit and inventory reports, coordinate with Production, Shipping, Finance, Sales and IT, and provide forecasting information based on customer demand and sales activity. Proactively identify and resolve issues to keep orders and accounts running smoothly.
Certificate / Coursework in Progress, Business Administration & Accounting
2025
Certificate, Excel for Business Level
2025 — 2025
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