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Oussama limam
Virtual Assistant | Customer Support
@socit-aps
AvailableActive Now
Tunisie
Europe/Paris
$700
per month
7/10
English
Joined October 2026 • 3 views
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Contact This Freelancer
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English Proficiency
English Level7/10
Professional
Languages
anglais Conversational
Français Conversational
Arabe Conversational
About
I am an experienced business manager with strong skills in administration, customer relations, and business communication. I can help businesses manage emails, respond to customer messages, follow up with clients, organize appointments, and provide administrative support. I speak Arabic and French and I am organized, reliable, and committed to delivering quality work. I am looking for remote freelance opportunities and long-term collaborations where I can help businesses improve customer satis
Experience
Freelance Customer Support & WhatsApp Specialist
freelance · remote
Aug 2024 — Present · 2 yrs 2 mos
Managed multi-channel customer communications including WhatsApp, email, and live chat to ensure high satisfaction and fast response times. Handled after-sales service, processed inquiries, tracked follow-ups, and resolved client complaints efficiently. Maintained organized communication logs, followed up on pending client requests, and helped improve overall customer retention rates
Education
Faculté des Sciences de Tunis (FST)
licence informatique, marketing digital
2003 — 2006
Graduated with a Bachelor's in Computer Science, providing a strong technical foundation for digital support, IT troubleshooting, and multi-channel client communication.
Skills
Virtual Assistant
Transcription
7/10
3yrs
Research
5/10
6yrs
Shopify
5/10
1yr
Email Management
5/10
3yrs
Calendar Management
5/10
2yrs
Customer Support
5/10
4yrs
Marketing
Email Marketing
6/10
6yrs
Analytics
5/10
4yrs
Writing
Grant Writing
6/10
3yrs
Copywriting
5/10
2yrs
Technical Writing
5/10
3yrs
Social Media Content
5/10
4yrs
Project Gallery
Customer Support & WhatsApp Management
Managed multi-channel client communication via WhatsApp and email, provided fast-response after-sales support, resolved customer queries efficiently, and maintained detailed activity logs to enhance customer satisfaction.
Certifications
Licence en Informatique
faculté de sciences de Tunis
Work Preferences
Availability
AvailableRate
$700/mo
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