Sara Sofia

ACCOUNT MANAGER & CLIENT SUCCESS EXECUTIVE

Houst · Remote

Sept 2021 — Present · 5 yrs

Managed a portfolio of properties in the Portuguese market, driving revenue growth and improving client satisfaction Built and maintained long-term client relationships, ensuring high retention rates and consistent service quality Acted as the main point of contact for clients, managing expectations and delivering tailored solutions Implemented pricing and availability strategies, increasing occupancy rates and overall property performance Identified new business opportunities and contributed to growth strategies Collaborated with cross-functional teams to resolve operational challenges and improve service delivery Designed and implemented customer engagement and optimization processes Resolved complex client issues, ensuring high levels of satisfaction and trust Developed case studies and action plans to improve individual property performance

FREELANCE CUSTOMER SUPPORT CONSULTANT

Portugal Active

Aug 2026 — Sept 2026 · 1 mo

Reviewed the existing Customer Support structure and identified areas for improvement. Analyzed customer support processes, workflows and team organization to identify inefficiencies. Provided recommendations to improve customer experience, operational efficiency and team organization. Suggested improvements to customer support workflows, KPIs and SLAs. Recommended changes to tools and processes to improve communication, response times and service quality. Collaborated with the team to identify practical solutions and opportunities for process optimization.

FUND DATA MANAGER

ManPower

Sept 2019 — Sept 2021 · 2 yrs

Produced Key Information Documents (KIDs) for investment funds under PRIIPs and UCITS frameworks Conducted financial data analysis, including risk, charges, and performance metrics Ensured data accuracy and compliance through NAV and benchmark analysis Contributed to process improvements and operational efficiency Supported internal stakeholders with data insights and reporting

Udemy

DIGITAL MARKETING CERTIFICATION

2026

Focus: Social Media Marketing, Automation, Data-Driven Strategies

ISCAP

DEGREE IN TOURISM MANAGEMENT

2013 — 2018