sabrina Alvarez

Customer Success Specialist

ingot · remote

May 2026 — Present · 4 mos

Responsible for the end-to-end onboarding of commercial clients, encompassing registration, (KYC) verification and (AML) compliance procedures. Deliver onboarding consultations and ensuring adherence to regulatory standards while maintaining a high-quality client experience. Collaborate with the platform team, marketing, UX/UI, and development, helping build the Spanish version of the platform, proofreading and refining content and campaigns.

AML/EDD Analyst

SGHC · South Africa

Jan 2026 — Mar 2026 · 2 mos

Specializing in high-risk customer reviews, complex investigations, and regulatory compliance to support effective financial crime risk management.

Safer Gambling Analyst

SGHC · South Africa

Apr 2021 — Dec 2025 · 4 yrs 8 mos

Provided advisory services on global compliance related to responsible gambling and the eGaming industry, with specialization in Europe, the UK, and Latin American markets. Cross-skilled with other departments such as AML and EDD to translate documentation and ensure compliance alignment. Assisted new team members through mentoring and training while managing CRM systems and handling customer interactions with professionalism and cultural awareness.

E-commerce senior customer support

SGHC · South Africa

Nov 2019 — Apr 2021 · 1 yr 5 mos

Assisted and mentored new team members to ensure high-quality service delivery. Provided support to international clients, resolving inquiries efficiently and maintaining strong customer satisfaction across diverse markets.

Flight Attendant

Trade Air · Madrid

May 2018 — Jul 2019 · 1 yr 2 mos

Flight attendant on A320 and F100 for a private charter airline. Provide maximum safety, comfort and assistance to all our guests.

Bilingual Assistant

MOSEL Clinic · Tamaulipas, Mexico

Mar 2017 — Jan 2018 · 10 mos

Provide all kinds of information and assistance on medical services, and process any application for medical patient service. Answer incoming calls (local, national and international) and schedule appointments.

Flight Attendant

Ryanair · London, UK

Feb 2014 — Feb 2017 · 3 yrs

Provide maximum safety, comfort and assistance to all passengers. Give them instructions about safety and help with any medical emergency as well as resolve any in flight conflicts. Customer service experience.

Information and Communications Technologies Purchases

NIC MEXICO · Nuevo Leon, Mexico

Feb 2012 — Feb 2013 · 1 yr

Internship in Information and Communications Technologies Purchases Support IT (telecommunications) staff on tasks related to the area about purchasing requirements, suppliers’ service and negotiating with suppliers, verbal communication, written communication, and proactivity in IT tasks. Schedule works related to IT operation and track renewal of contracts between providers and IT department. Update database related in purchasing requirements of IT area.

Coordinator at Social & Community Services, Northern Region, México

TECHO · Nuevo Leon, Mexico

Aug 2011 — Jun 2013 · 1 yr 10 mos

Provide training about the organization, logistics and innovation projects for college students who join the organization in Nuevo León, México. Coordinate, monitor and record everything related to University Social Service and Community Service. Non-profit Latin American Organization. http://www.techo.org/paises/mexico/

UANL

International relations, foreign trade