poonam mangat

Dental Administrator

Warwickshire Special Care Dental Service · Leamington Spa

Jul 2022 — Present · 4 yrs 3 mos

Provide administrative and coordination support within a busy specialist healthcare service. Manage complex appointment scheduling, referrals and waiting lists, maintain accurate records and Excel trackers, and produce operational reports. Handle enquiries and liaise with patients, clinicians and external organisations, resolving booking and referral issues. I also monitor outstanding tasks, maintain financial records, support team workloads and train new colleagues.

Image Transfer Analyst

Alliance Medical · Warwick

Aug 2021 — Mar 2022 · 7 mos

Coordinated the accurate transfer and processing of information across multiple sites and teams. Checked data for accuracy, maintained records across different systems and followed up on missing information. Liaised with internal departments and external providers to resolve issues and prevent delays, while prioritising competing tasks and monitoring outstanding work to ensure deadlines and performance targets were met.

Administrator

APS Accountants · Coventry

Dec 2019 — Dec 2020 · 1 yr

Provided administrative support across day-to-day business operations, including producing Excel reports and maintaining accurate financial records using Sage. Managed document control and record-keeping systems, prepared documentation for meetings, recorded minutes and distributed follow-up actions. Also supported VAT preparation through accurate financial administration and data management.

Client Associate

Duradiamond Healthcare Ltd · Shirley

Aug 2018 — Apr 2019 · 8 mos

Managed three client portfolios, acting as the main point of contact and providing ongoing administrative and operational support. Coordinated programmes across multiple locations, including scheduling staff and organising resources. Managed client communications, resolved operational issues and followed up outstanding actions. Maintained accurate records, validated data and processed monthly expenses and travel reimbursements.

Patiet Administrator

Alliance Medical · Leamington Spa

Nov 2011 — Dec 2017 · 6 yrs 1 mo

Provided high-volume administrative and coordination support across multiple UK locations. Managed complex diaries and appointment schedules while working to strict deadlines. Handled large volumes of communication, maintained accurate records and coordinated referrals. Liaised with internal teams and external departments to resolve issues and prevent delays, while prioritising urgent requests and managing competing administrative tasks.

President Kennedy School & Community College

A Levels - Psychology , Health & Social Care, English Literature