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Create Free AccountGeneral Virtual Assistant
@patience-yahaya-
Nigeria
Africa/Lagos
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Native/Fluent
Organized and reliable professional with 10 years of experience in hotel management, customer service, cashiering, accounting support, data entry, and administration. Skilled in record keeping, handling confidential information, coordinating daily operations, managing customer needs, maintaining accurate financial and inventory records, and meeting deadlines. Experienced in identifying and resolving operational issues, maintaining accuracy in cash and data management, and supporting management
Liyafa Palace Hotel
Oct 2018 — Nov 2022 · 4 yrs 1 mo
Performed accurate data entry and maintained business records. Managed and maintained inventory records. Organized and prepared staff payment records at the end of each month. Scheduled meetings and appointments for the manager. Maintained records of hotel purchases and expenses. Kept financial and administrative information organized and up to date.
Figlos Hotel & Suite
Mar 2016 — Aug 2018 · 2 yrs 5 mos
Managed daily hotel operations and coordinated staff activities to ensure smooth and efficient service. Handled staff concerns, resolved operational issues, maintained communication with management, and escalated matters requiring higher-level decisions. Monitored daily activities, supported administrative tasks, and maintained professional communication with staff and management.
Oasis Bakery/supermarket
Mar 2007 — May 2011 · 4 yrs 2 mos
Assisted customers with their purchases and provided customer service. Calculated purchases accurately and prepared items for collection. Received cash payments and provided correct change. Handled daily cash transactions responsibly. Performed end-of-day cash reconciliation to identify shortages. Maintained accuracy and attention to detail when handling payments.
Diploma, Mass Communication
2014 — 2015
Diploma, Computer Training
2012 — 2012
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