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Lance Jalandoni
✦Founding Member #15
High Level Sr. Automations Specialist
@lance-jalandoni
Available
Philippines
Asia/Manila
$15
per hour
9/10
English
Joined March 2026 • 155 views
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English Proficiency
English Level9/10
Native/Fluent
About
With over seven years of experience as a remote worker and customer success professional, I specialize in technical support, client onboarding, and workflow automation across verticals like Telecom, Healthcare, and SaaS. I currently serve as a Customer Support and Technical Onboarding Specialist at The RadCRM, building custom landing pages and managing full account setups. Previously, I led teams of up to 25 agents and represented top brands including Comcast, Amazon, and Terminix.
Experience
High Level Customer Support and Onboarding Specialist
The RadCRM · Remote
Feb 2026 — Present · 8 mos
As a Customer Support and Technical Onboarding Specialist at The RadCRM, I deliver end-to-end user support, seamless technical onboarding, and tailored system builds to ensure maximum platform adoption. I guide newly signed-up clients through full account setups including login verification, email signature configuration, calendar connections, two-way email synchronization, phone number purchasing, and pipeline and contact management while directing them to key training resources. In addition to resolving everyday customer inquiries and diagnosing complex troubleshooting issues, I collaborate with clients on custom project builds by designing and deploying landing pages, webinar funnels, and personalized CRM solutions tailored to their business needs.
Education
Negros Occidental High School
High School
1999 — 2003
Skills
Virtual Assistant
Customer Support
9/10
10yrs
Design
Canva
7/10
5yrs
Video Editing
5/10
2yrs
Marketing
SEO
5/10
2yrs
Work Preferences
Availability
AvailableRate
$15/hr
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